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MASSAGE
FAQ's

How can I schedule an appointment?

You can book online at www.bhavspa.com or give us a call at 802-595-9277
A credit card is required to reserve an appointment however, you will not be charged for anything until after the appointment is completed. At this time you can pay with cash, check credit card or Venmo

Are walk-ins and same day appointments available?

Walk-ins for massage, gift card purchases and shopping are always welcome during our regular front desk hours. Same-day appointments are sometimes available and we can also put you on the waitlist however, Massage therapists tend to be fully booked on the weekends leaving more availability for last minute appointments throughout the week but please do give us a call.

Will I receive a full 50/80/110 minutes of massage when I book an appointment?

We set aside a few additional moments for your intake, and a few moments for you to dress massage room however, if you are late for your appointment, we will not be able to extend your treatment time as it would take away from the person who has an appointment scheduled after you.

Do you offer couples massages?

We do not currently have a couples massage room, but we can schedule multiple appointments at the same time in separate rooms. It's best to give us a call so that we can make sure that your spa date is arranged and runs smoothly.

What if I am late arriving to my appointment?

Please arrive on time for your appointment giving us a few extra moments to settle in, relax in our lounge, and use the restroom. The time for your appointment has been specially arranged for you. If you arrive late to your session, it may be shortened in order to accommodate others, this includes waxing. We do our best to provide you with the services you have booked, but we cannot guarantee the full service time if you arrive late. Full payment for your scheduled service will be expected.

What should I do if I need to cancel my appointment?

If you need to cancel your appointment or reschedule, you can do this online 48 Hours prior to your scheduled treatment.

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You may reach out to us by giving us a phone call or a text however, email is not advised.
We do hold a firm 48-hour cancellation policy for more information. You can review our cancellation policy here.

Do you take insurance?

Unfortunately, we do not accept insurance.

Should I tip my massage therapist?

Gratuity is greatly appreciated. You can Venmo your therapist directly or leave cash the front desk. 20% is the standard gratuity.

What kind of training do your massage therapists receive?

Therapist Bios are available to review on both our website and booking site. If you have any questions please give us a call. All our staff is of biological female gender.

Do I need to shower before my massage?

You do not need to shower right before your massage but we asked if you come to your appointments, clean and free of fragrance and personal care products.

Should I take off my underwear when I get a massage?

Ultimately, this depends on your comfort level. Tight fitting or bulky undergarments can sometimes get in the way of massage especially if your problem areas are in the lower back and buttocks or hips. Massage and Massage Therapist are trained to properly cover and drape the body so that the area that they are working on is the only area exposed.

The pressure isn't deep enough, but I don't want to complain.

You are encouraged to openly communicate with your  Massage Therapist about your preferences and comfort. If anything needs to be adjusted or if we are almost, but not quite getting to the right spot or the pressure isn’t deep enough please speak up and let us know. However, it is a myth that massage therapy needs to hurt in order for it to be effective. Some of the most effective techniques involve very light, gentle touch, and myofascial release. Sometimes too much pressure can cause muscles to tighten further and attach from the effectiveness of your treatment. With that said, if you prefer a firm massage with a great deal of pressure, please let your Therapist know.

Is it okay to talk to the massage therapist during my massage?

You experience the greatest benefits from your massage session if you allow yourself to become quiet and relaxed, which helps your massage therapist focus on providing you a great massage. Communicating with your therapist if you feel pain or comfort or need adjustments or have any concerns is welcomed. If there's anything that your massage therapist can do to make you feel more comfortable please let them know.

I woke up with a cold today. Should I come in?

A massage will likely just make you feel worse. If you were sick, you may get your therapist sick pass it on to other clients that day even if you were giving less than 24 hours notice we prefer that you reschedule your appointment when you're

feeling well. We do hold a firm 48 hour cancellation policy, which does not cover illness.

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